Zoho Launches Free Agentic AI Tools for Business Growth
Zoho has rolled out a suite of free agentic AI tools designed to boost efficiency and customer growth across collaboration, customer experience, and human resources.
Key Takeaways
- Free agentic AI tools now available in Zoho Workplace, Zoho Desk, and Zoho Recruit.
- Features include automated email handling, lead generation, and intelligent candidate matching.
- AI agents automate daily tasks like ticket resolution and assessment generation.
Enhanced Collaboration with Zoho Workplace
Zoho Workplace, the email and collaboration suite, now includes AI capabilities to help users find specific emails, summarise content, draft new emails, and send them using simple prompts. The suite integrates Zoho Mail, Zoho Sheet, Zoho Tables, and Zoho Cliq for team chats. The conversational AI, Ask Zia, executes user commands directly.
A dedicated Lead Generation Agent scans unread emails, identifies sales inquiries, and automatically converts them into leads. Users can also leverage Zoho Tables to quickly set up databases with tables, sample data, and linked fields. Sentiment Analysis and Language Detector fields add intelligence and context to the data.
AI-Powered Customer Experience
For customer service, Zoho Desk introduces AI agents for specific functions. The Resolution Expert agent documents how support tickets are resolved, building a knowledge base to improve future solutions. It also saves summarized tickets as reference material to help agents address similar customer concerns more quickly.
Streamlined Human Resources
In the HR domain, Zoho Recruit offers AI tools like Candidate Matches and Job Matches. These agents analyze resumes, job descriptions, and candidate profiles to find the best fits. Additionally, the AI-Assisted Assessment Generation feature creates tailored assessments, including questions, answers, and scoring weights, specific to job requirements.
