Major Xfinity Outage Disrupts Internet, TV Services Across US
Tens of thousands of Comcast Xfinity users across the United States experienced widespread service disruptions on Sunday, November 17, with internet connectivity being the most affected service.
Key Takeaways
- Outage began around 6:15 PM EST on Sunday
- Internet connectivity failures were the primary complaint
- Major metropolitan areas including Chicago and Philadelphia affected
- Company acknowledges issue and is working on restoration
Service Disruption Timeline and Impact
User reports indicated problems started around 6:15 PM EST on Sunday, with Downdetector recording approximately 3,000 complaints. The outage peaked with tens of thousands of users reporting issues affecting internet, TV streaming, and phone services.
Downdetector posted about the widespread outage on social media platform X, using the hashtag #XfinityByComcastDown to track user reports.
Affected Regions and Service Breakdown
While Comcast hasn’t released an official list of impacted areas, user reports identified these major metropolitan regions as particularly affected:
- Chicago
- Philadelphia
- San Francisco Bay Area
- Atlanta
- Seattle
According to Downdetector data from affected areas, 68% of users reported television service problems, 25% experienced landline internet issues, and 7% faced streaming television disruptions.
Company Response and Service Restoration
Comcast has not provided an official explanation for the outage. However, a company spokesperson acknowledged the service disruption, stating they were “working to restore service as quickly as possible.”
Some users reported intermittent service restoration by late Sunday evening, though many customers continued to experience disruptions throughout the night. The company’s technical teams remain working to fully resolve the widespread service issues affecting Xfinity customers nationwide.
