Key Takeaways
- Infosys wins a major 15-year, £1.2 billion contract with the UK’s NHS.
- The new Future NHS Workforce Solution will replace the current Electronic Staff Record (ESR) system.
- It will manage payroll and HR for 1.9 million NHS employees across England and Wales.
IT major Infosys has secured a landmark 15-year contract worth £1.2 billion from the UK’s NHS Business Services Authority (NHSBSA). The deal is for delivering the Future NHS Workforce Solution across England and Wales.
The new, data-driven platform will replace the existing Electronic Staff Record (ESR) system. It will handle the payroll for 1.9 million NHS staff, distributing over £55 billion annually.
A Strategic Enabler for the NHS
“Delivering the Future NHS Workforce Solution is a critical step in supporting the ambitions of the 10-Year Health Plan. The solution will go far beyond simply replacing ESR — it will be a strategic enabler for building a workforce that is fit for the future,” said Michael Brodie, Chief Executive, NHSBSA.
He added that partnering with Infosys will help create a modern solution to better attract, retain, and support NHS personnel.
Infosys’s Role and Technology
Infosys was selected after a rigorous process, recognized for its expertise in large-scale digital transformation. The new system will be a flexible, integrated platform supporting the entire employee lifecycle—from recruitment to retirement.
It will leverage advanced technologies, including elements from Infosys’s AI platform, Topaz, to drive future efficiency.
Salil Parekh, Chief Executive Officer and Managing Director, Infosys said, “The NHS is a cornerstone of life in the UK providing vital services that touch the lives of millions every day. “We are honoured to be chosen by the NHSBSA to deliver generational change for employees of the NHS in England and Wales through the Future Workforce Solution,” he mentioned. “With our extensive experience in delivering digital transformation and organizational change for global entities, combined with elements of our AI offering – Infosys Topaz, we will deliver a platform that not only drives efficiency today but empowers the NHS to elevate it’s invaluable work into the future,” Parekh noted.
The NHSBSA operates as an arm’s length body of the Department of Health and Social Care, providing essential central services.
