IRCTC Launches WhatsApp Food Ordering for Train Passengers
Railway passengers can now order meals directly to their seat using WhatsApp, thanks to a new service launched by IRCTC. The feature eliminates the need for separate apps, making in-train dining more convenient.
Key Takeaways
- Order food via WhatsApp to your train seat using PNR verification.
- No separate app download required; payment is handled within the chat.
- Part of IRCTC’s broader digital push to improve passenger amenities.
How to Order Food on WhatsApp
To use the service, passengers must first save the number +91 87500 87500 in their contacts. Sending a “Hi” message to this number on WhatsApp starts the process. A chatbot then guides users through the ordering steps.
Verification and Menu Selection
Passengers need to provide their 10-digit PNR number to verify journey details. Once confirmed, the system shows a list of available restaurants and food options at the upcoming station. Users can browse menus, select items, and complete payment—all within the WhatsApp chat interface.
A Strategic Digital Move
This integration taps into WhatsApp’s massive user base in India to simplify food ordering. It removes the friction of downloading another app or visiting a website. The move aligns with IRCTC’s ongoing efforts to digitise and enhance passenger services.
